Shipping & Delivery Policy

Thank you for choosing STYLEMYCATALOG NETWORK SOLUTIONS for your Software-as-a-Service (SaaS) needs. Please read our Shipping & Delivery Policy below to understand the timelines related to service access and delivery of digital products or services.

1. Service Activation Timeline

Upon successful purchase or subscription to any of our SaaS products, your account will be activated and you will receive access to the service in the following manner:

• Immediate Access: For most subscriptions, access to the service will be granted immediately after payment is processed, and you will receive an activation email within 1-2 hours.
• Account Setup (if applicable): For custom or enterprise-level services, your account setup may take up to 2-3 business days to configure. Our team will reach out to you directly with further instructions and a timeline for onboarding.

2. Delivery of Digital Products

Since our offerings are entirely digital, there is no physical shipping involved. Instead, you will receive:

• Login Credentials: Once your account is active, you will receive login credentials via email, typically within 1-2 hours.
• Product Access: Once logged in, you will have immediate access to the SaaS platform or digital product. Any additional resources (e.g., documentation, onboarding tutorials) will be available via your dashboard.

3. Service Delivery Timeframes

After your account is set up, you will be able to access all features of the SaaS platform. For most services, no further manual intervention is required unless specifically stated. You can begin using the service immediately.

• Standard Service Delivery: After your account is set up, you will be able to access all features of the SaaS platform. For most services, no further manual intervention is required unless specifically stated. You can begin using the service immediately.
• Customization or Onboarding Services: If you have purchased additional customization, training, or onboarding services, these will typically be delivered within 5-7 business days, depending on the scope of the service and availability of our team.

4. Support & Maintenance

We provide ongoing support to ensure that you can make the most out of our services. Response times are as follows:

• Standard Support: You can expect a response to any support ticket within 24-48 hours.
• Priority Support: For customers on a premium or enterprise plan, we offer priority support with response times typically within 1-4 hours during business hours.

5. Delays in Service Delivery

While we strive to deliver all services within the timelines above, occasional delays may occur due to technical issues or high demand. If there are any delays beyond the stated maximum timeline, we will notify you promptly via email or through your account.

6. Refunds & Cancellations

Please refer to our Refund Policy for information on how cancellations and refunds are handled for delays in service delivery or other related issues.

7. Contact Us

If you have any questions about your service activation or delivery timeline, please feel free to contact our support team at support@stylemycatalog.in.