Refund, Cancellation & Exchange Policy

1. Introduction

Dear Customer, thank you for choosing StyleMyCatalog.

This Refund, Cancellation & Exchange Policy explains how cancellation and refund requests relating to our digital services, subscriptions, product cataloguing, marketplace listing, creative design and business services are handled.

Please read this policy together with the terms of your quotation, invoice, subscription or service order before making a purchase.

2. General Refund Policy

Given the digital nature of many services provided by StyleMyCatalog, refunds or credits are generally not available once an order has been accepted and work has commenced, subject to the applicable service terms and mandatory legal rights.

A refund or credit may be considered where an applicable written commitment made by us has been breached, where a specific refund provision in this policy applies, or where a refund or other remedy is required by law.

The availability of a refund is assessed according to the type of purchase, the agreed scope of work, work already completed and any applicable fees.

3. General Refund Principles

Refund and credit requests are assessed on their individual merits, taking into account:

• The digital nature of the service or solution purchased.
• Whether work has started or deliverables have been provided.
• The agreed scope, quotation and applicable service terms.
• Integration with third-party applications and platforms.
• Government fees and third-party charges already incurred.
• Any applicable cancellation period and refund conditions.
• Mandatory rights available under applicable law.

Subject to applicable law and the terms of the particular purchase, there is generally no automatic entitlement to a refund or credit solely because of:

• Changing your mind after a purchase.
• An accidental subscription or purchase.
• Insufficient expertise to use the purchased solution.
• A goodwill or courtesy request without another basis for a refund.
• Loss of subscription access because of non-renewal or non-upgrade.

4. Cancellation Within 24 Hours

For eligible services that do not involve government fees or non-refundable third-party charges, cancellation requests submitted within 24 hours of purchase may be considered for a refund.

Approval is not automatic. The request will be assessed against the applicable order terms, the work already performed and any charges already incurred.

• The customer should submit the request in writing within the applicable 24-hour period.
• Government fees and non-refundable third-party charges are not covered by this eligibility provision.
• If approved, a processing or cancellation deduction of ₹2,000 plus 18% GST may apply to eligible services.

5. Enterprise Subscription Plan

The following Enterprise plan conditions are intended for purchases specifically covered by the Enterprise subscription terms.

• Cancellation within 7 days: Enterprise cancellation requests received within seven days of registration may be eligible for a refund, less a ₹2,000 service fee, subject to the applicable agreement and law.
• After 7 days: Under the supplied Enterprise plan terms, cancellations after seven days are generally not eligible for a refund, subject to mandatory legal rights and any written exception applicable to the purchase.
• Written request: Cancellation requests must be submitted in writing by the subscribed customer.
• Refund processing: Approved standard Enterprise refunds are generally processed within 25 working days. In exceptional processing circumstances, the stated maximum period may be 65 working days, subject to applicable law and payment provider timelines.

6. How to Submit a Cancellation Request

Customers should submit cancellation requests in writing using the email address associated with their purchase or subscription.

Please include the following information:

• Customer or business name.
• Registered email address and contact number.
• Invoice, order or subscription reference.
• Service or plan purchased.
• Date of purchase or registration.
• Reason for cancellation and refund request.
• Any relevant supporting documents or correspondence.

A cancellation request is not considered confirmed merely because an email has been drafted or sent. Please retain the correspondence and request written confirmation from our team.

Email: billing@stylemycatalog.in

7. Automatic Renewal and Billing

Under subscription plans that expressly provide for recurring billing, subscription fees may be charged in advance for monthly, quarterly or yearly billing periods.

Such subscriptions may renew on their applicable due date until cancelled in accordance with the subscription terms and applicable law.

• Customers may request cancellation by emailing billing@stylemycatalog.in .
• Customers should submit requests before the next renewal date to allow time for processing.
• We will provide cancellation confirmation when the request has been processed.
• Customers should retain the confirmation for their records.
• Any recurring payment authorisation or mandate will be handled according to the applicable payment provider's process and legal requirements.

Automatic renewal applies only where recurring billing has been properly disclosed and authorised for the relevant subscription. It does not apply to one-time service purchases unless separately agreed.

8. Integration Modules and Additional Services

Some customers may purchase integration modules or additional components alongside the core StyleMyCatalog service package. Examples may include a Tally Integration Module or another separately subscribed integration.

The supplied terms state that cancellation requests may not be entertained where additional integration modules have been subscribed along with the core package.

This restriction is subject to the specific module agreement, any refund commitment made in writing and applicable law. Customers should check the module-specific terms before purchase.

9. Immediate Refund Requests

The supplied policy provides a separate deduction for customers requesting expedited refund processing.

• An additional deduction of 20% of the total amount may apply to an approved immediate refund request.
• The supplied terms state that this deduction is in addition to the applicable service fee.
• The remaining approved balance is stated to be refunded within 10–15 working days.

10. Government Fees, Challans and Statutory Charges

Government fees, registration charges, challan payments and other statutory fees are subject to the refund rules of the relevant government department or authority.

• We cannot guarantee that a government authority will approve a refund.
• Refund eligibility and timelines are determined by the relevant authority.
• Fees already paid to an authority may be non-refundable under its rules.
• Where we assist with an application or payment, our service charges are considered separately from government charges.

Any refund request relating to a statutory payment must be assessed in accordance with the applicable authority's procedures and law.

11. Marketplace Services

StyleMyCatalog may provide services relating to Amazon, Flipkart, Meesho, Myntra, AJIO, JioMart and other marketplace or eCommerce platforms.

These services may depend on third-party platform policies, account eligibility, catalogue requirements, technical availability and platform decisions.

• A marketplace listing or account approval is not guaranteed.
• Platform rejections, suspensions, policy changes and processing delays are controlled by the relevant platform.
• Marketplace charges and other third-party costs are subject to the relevant provider's terms.
• A refund request will be assessed against the agreed service scope, work completed and applicable terms.

Payment for our service does not guarantee marketplace approval, sales, rankings or a particular commercial result.

12. Corrections, Rework and Exchange Requests

Because many StyleMyCatalog services are digital, physical product exchange may not apply to the service purchased. Where relevant, requests relating to correction, revision or rework are assessed against the agreed deliverables.

If delivered work does not match the agreed service scope, please contact us and provide the order reference, a description of the issue and any relevant evidence.

• We will review the issue against the confirmed scope and available records.
• Corrections relating to an agreed deliverable may be considered under the service terms.
• New requirements, additional products, changed instructions or work beyond the original scope may incur extra charges.
• Customers should review proofs and provide accurate information and approvals.

Where applicable, an appropriate correction or other remedy will be assessed in accordance with the order terms and mandatory legal rights.

13. Plan Upgrades and Downgrades

Customers may request an upgrade or downgrade by writing to: info@stylemycatalog.in .

• A requested change is subject to plan availability and confirmation by our team.
• The new plan price and applicable billing arrangements will be communicated to the customer.
• Under the supplied subscription terms, the new rate may apply from the next billing cycle.
• Partial-month refunds or credits are generally not provided for downgrades, subject to applicable law and the specific subscription agreement.

A request to change a plan does not itself cancel a subscription or automatically stop recurring billing. Please obtain confirmation of the effective date and billing change.

14. Right to Refuse or Cancel a Subscription

StyleMyCatalog may refuse or cancel a subscription where permitted by the applicable agreement and law, including circumstances involving eligibility, service availability, payment problems or misuse.

The supplied subscription terms state that if StyleMyCatalog refuses a new or renewing subscription, a prorated refund for the remaining days of the plan may be offered, less an additional cancellation charge of ₹2,000.

Any such charge or refund calculation is subject to the applicable subscription terms, the circumstances of the cancellation and mandatory legal requirements. We will communicate the applicable calculation when processing the request.

15. Fraudulent Activity and Account Misuse

Without limiting other remedies available under applicable law, StyleMyCatalog may investigate suspected fraudulent activity associated with its services.

Where permitted by law and the applicable agreement, we may suspend or terminate access or a subscription in cases involving suspected fraud, unauthorised transactions, material misrepresentation or misuse of the service.

Any resulting payment, cancellation or refund decision will be handled according to the applicable terms and legal requirements.

16. Continuation of Service After Cancellation

A cancellation request and the end of access to a paid service may not occur at the same time. The effective cancellation date will depend on the subscription terms and the confirmation issued for the particular request.

Unless the applicable agreement or law requires otherwise, access may continue through the already-paid subscription period. Any future renewal and billing will be handled according to the confirmed cancellation status and authorised payment arrangements.

Customers who wish to continue using the service after their paid period should contact us to confirm the active plan, renewal date and applicable charges.

17. Applicable Law and Customer Rights

This policy should be read together with the relevant service quotation, subscription terms, Terms & Conditions and applicable law.

Nothing in this policy is intended to exclude, restrict or waive any consumer right, refund entitlement, remedy or statutory protection that cannot lawfully be excluded or restricted.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of that conflict.

We may update this policy from time to time. The applicable version and any changes to an existing order will be determined by the relevant agreement and applicable law.

18. Contact Us

For cancellation requests, refund enquiries, subscription questions, corrections or clarification about this policy, please contact our team.

Thank You for Choosing StyleMyCatalog

Thank you for your understanding and trust in StyleMyCatalog.

StyleMyCatalog Team
Your Partner in Digital Business Services

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